view cart menu separator categories menu separator faq
advanced search
categories  > Service Quality Management In Hospitlity - Tourism & Leisure (18)
Managing Service Failure Through Recovery
 

Managing Service Failure Through Recovery

Price: $8.00 add to cart     
Feedback: n/a Ask seller a question
Shipping: US-Mainland: free (more destinations)
Condition: Brand new
Payment with:
*The store has not been updated recently. You may want to contact the merchant to confirm the availability of the product.
Curriculum Design and Instruction To Teach

Service Quality Management In Hospitality,

Tourism, and Leisure: Managing Service

Failure Through Recovery:



Author: Charles Hayes:



Special Features Include:

Phases For Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
Key Word/Phrases:
Learning Objectives:
A Limited Glimpse:


Topics Include:


* Introduction:

A. Managing Service Failure Through Recovery:

1. Facet Analysis:

2. Causes of Service Failure:

3. Sources of Serce Failure:

4. Contextual Facets of Service Failure:

5. Personal Factors of Service Failure:

6. Processes:

7. Response:

8. Consequences:

9. An Illustrative Model of the Service

Breakdown and Recovery Process:

10. Future Research:

11. Conclusion:

* STATE OF THE ART CURRICULUM DESIGN:

* NEW:

* BIBLIOGRAPHICAL REFERENCES & INDEX:

* ILLUSTRATIONS:

* B & W PHOTOS:

* PAPERBACK:

* TRANSPARENT FRONT PAGE:

* BLACK-WHITE-RED OR BLUE BACK PAGE COVER:

* BINDED: BLACK-WHITE-RED OR BLUE COIL:

* 100 WHITE PAGES: 8x11"

* ALLOW 10 TO 14 DAYS TO RECEIVE ITEM:
Other Products from doctor:View all products
 Investing In Fixed Income Securities - Preferred Stock & Convertible Securities
$21.00
Latin American History-Population-Class-Caste-Labor Systems
$9.00
Classroom Management - Handling Potential Disruptions
$14.00
Business Financial  Management   Capital Structure of the Firm III
$12.00
The History of Latin Jazz   Swing Shift    The 1940s
$9.00
Joel - The Great And Terrible Day Of The Lord - A Sermon
$21.00
Organization Information System - Introduction To The Computer-Based Information System
$14.00
 People & Politics - The Political Parties
$21.00
History Of The Jews - Havens of Refuge
$9.00
Electronic Mail
$14.00
Last Updated: 30 Oct 2008 12:20:10 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder