Curriculum Design and Instruction To Teach
Hotel and Motel Management and Operations:
Hotel Management:
Author: Charles Hayes:
Special Features Include:
Phases for Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
A Limited Glimpse:
Topics Include:
Hotel Management:
* Introduction:
A. Hotel Structure and Staff:
1. Hotel Policy:
a. Labor:
b. Rate Structure:
c. Purchasing:
d. Insurance:
e. Advertising:
f. Accounting:
g. Credit:
h. Miscellaneous:
2. The General Manager:
3. The Staff: Major Departments:
a. Rooms:
b. Food and Beverages:
c. Engineering:
d. Sales:
e. Personnel:
f. Accounting:
g. Summary:
4. Sensitive Staff Functions:
a. Sales:
b. Labor:
c. Stores and Concessions:
5. Entertainment:
B. Staffing A Hotel: The Personnel Department:
1. Phases in Staffing:
a. Initial Staffing:
b. Replacement Staffing:
2. Functions Of The Personnel Department:
a. Recruitment:
b. Interviewing and Screening Of Applicants:
c. Verification Of References:
d. Referral to Department Heads:
e. Processing of Successful Applicants:
f. Training Programs:
g. Safety Programs:
h. Benefit Programs:
i. Union Relations:
j. Labor Laws and Regulations:
C. Reservations Systems and Operations:
1. Central Reservation Offices:
a. Acceptance of Reservations:
b. Reservation Status:
c. Reservation Confirmations:
2. Hotel Reservation Offices:
a. Forecasting:
b. Overbooking and Underbooking:
c. Group Reservations:
d. Relations With Other Departments:
D. Sales and Public Relations:
1. Responsibilities Of The Sales Department:
a. Planning:
b. Policies:
c. Research:
d. Department:
e. Management:
f. Interdepartmental Cooperations:
g. Training:
h. Budget:
i. Incentives:
j. Direct Mail:
k. Internal Selling:
2. Parts of the Sales Department:
a. Group and Convention Sales:
b. Travel-Agent Sales:
c. Bnaquet Sales:
d. General Local Sales:
3. Public Relations:
4. Guest History:
* STATE OF THE ART CURRICULUM:
* NEW:
* INCLUDES BIBLIOGRAPHICAL REFERENCES:
* COLOR & B & W PHOTOS:
* PAPERBACK:
* TITLE PAGE: WHITE:
* TRANSPARENT FRONT PAGE:
* BLACK OR WHITE BACK PAGE COVER:
* FONT ARIAL BLACK: FONT SIZE 8 TO 10:
* FONT COLOR: BLACK-RED-BLUE:
* BINDED: WIRE-0: COLOR: BLACK-
WHITE-RED-BLUE:
* 75 WHITE PAGES: 8x11"
* ALLOW 7 TO 14 DAYS TO RECEIVE ITEM:
* 2007 Charles Hayes:
