Curriculum Design and Instruction To Teach
Hotel and Motel Management and Operations:
Hotel Operations:
Author: Charles Hayes:
Special Features Include:
Phases for Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
A Limited Glimpse:
Topics Include:
Hotel Operations:
* Introduction:
A. The Front Office:
1. Reception:
a. Receptionists:
b. Registration:
c. Assistant Managers:
2. Bell Service:
a. Doormen:
b. Bellmen:
c. Other Bell-Service Employees:
3. Mail and Information:
a. Mail:
b. Room Keys:
c. Concierge:
d. Cashiers and Night Auditors:
B. Food and Beverage Preparation Service:
1. Food Preparation:
a. Appetizers:
b. Soups:
c. Meat, Fish, and Poultry:
d. Vegetables:
e. Desserts:
f. Beverages:
2. Food Service:
a. Job Categories and Responsibilities:
b. Room Service:
3. Beverage Preparation:
C. The Telephone Department:
1. History:
2. Present Day:
3. Costs:
D. Engineering:
1. Electricity:
a. Sources of Electricity:
b. Uses of Electricity:
2. Water Supply:
a. Removal of Contaminants:
b. The Water-Distribution System:
c. Plumbing:
3. Heating:
a. Insulation:
b. Types of Fuel:
c. The Heating System:
4. Ventilation and Air Conditioning:
5. Elevators and Escalators:
6. Other Engineering Functions:
E. Housekeeping:
1. Areas of Responsibility:
2. Functions of the Housekeeping Department:
a. Cleaning and Maintenance:
b. Employee Training:
c. Supplies and Equipment:
d. Paperwork:
F. Other Departments and Sources Of Income:
1. Minor Operated Departments:
a. Garage Facilities:
b. In-House Laundry:
c. Guest Laundry and Valet:
d. Swimming Pools:
e. Other Recreational Facilities:
2. Stores and Concessions:
a. Kind Of Tenant:
b. Fair Rental:
c. Leases-Tenants Responsibilites:
d. Leases-Rental Agreements:
e. Control of Revenue:
3. Miscellaneous Income:
a. Discounts:
b. Commissions:
c. Parking Fees:
d. Food and Beverage Operations/Banquet
Facilities:
e. Specialty Items and Souvenirs:
f. Sale of Discards:
4. Security:
a. Reasons for the Need:
b. The Security Staff:
c. Cooperation with Other Departments:
G. Insurance:
1. Coverage:
2. The Insurance Program:
a. During Construction:
b. Fire Insurance-Building and Contents:
c. Liability Insurance:
d. Crime Insurance:
e. General Insurance:
3. Other Insurance Information:
a. Reducing Insurance Costs:
b. The Importance of Job Training:
c. The Importance of Safety:
d. Injury:
e. Theft and Money Management:
* STATE OF THE ART CURRICULUM:
* NEW:
* INCLUDES BIBLIOGRAPHICAL REFERENCES:
* COLOR & B & W PHOTOS:
* PAPERBACK:
* TITLE PAGE: WHITE:
* TRANSPARENT FRONT PAGE:
* BLACK OR WHITE BACK PAGE COVER:
* FONT ARIAL BLACK: FONT SIZE 8 TO 10:
* FONT COLOR: BLACK-RED-BLUE:
* BINDED: WIRE-0: COLOR: BLACK-
WHITE-RED-BLUE:
* 150 WHITE PAGES: 8x11"
* ALLOW 7 TO 14 DAYS TO RECEIVE ITEM:
* 2007 Charles Hayes:
